Masters Touch appreciates your interest in our products and your visit to this web site. Your privacy is important to us and we want you to feel comfortable visiting our web site. The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention during our business processes. Personal data collected during visits to our web site are processed by us according to the legal provisions valid for the country in which the web site is maintained. In addition, our data protection policy complies with Codes of Conduct applicable company-wide for Masters Touch. This particular web site may include, however, links to other Web sites which are not covered by this privacy statement.
Texting Privacy Policy
Communication via SMS and Mobile Messaging
By providing your mobile phone number to Masters Touch Carpet Care, you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls. These communications relate to your use of our services, account updates, transactional notifications, and other service- related information. Messages may be sent via automated technology or manual dialing systems.
Message Frequency and Charges
Message frequency may vary based on your interaction with Masters Touch Carpet Care. Standard message and data rates may apply. Contact your mobile carrier for details.
Opting Out
You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS you receive. After sending “STOP,” you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again. You may also opt out by contacting support@servicemonster.net directly.
Use and Protection of Mobile Information
Your mobile number and opt- in status will not be shared, sold, rented, or used for third- party marketing purposes. Masters Touch Carpet Care will only use your phone number as outlined in this Privacy Policy.
Consent and Acceptable Use
Providing your mobile phone number constitutes agreement to receive communications as described above. Our messaging services are subject to our Acceptable Use Policy, covering consent requirements, content restrictions, sender identification, and opt- out handling.
Acceptable Use Policy
Communication via SMS and Mobile Messaging
This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by Masters Touch Carpet Care (“Masters Touch Carpet Care,” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services.
Consent Requirements
Obtaining Consent
You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes:
- A clear, affirmative opt- in (e.g., checking a box or submitting a web form).
- Disclosure of the type and frequency of messages.
- A link to this AUP and our Privacy Policy.
You must retain a record of consent, such as a timestamp or signed agreement.
Revocation of Consent (Opt- Out)
Users can revoke consent at any time by replying with standard opt- out keywords (e.g., “STOP”, “UNSUBSCRIBE”). One final message may confirm opt- out. No further messages may be sent without new consent.
Identification
All outbound messages must clearly identify Masters Touch Carpet Care as the sender, unless they are part of an ongoing conversation initiated by the recipient.
Message Content Restrictions
You may not use our Services to send or facilitate content that includes:
- Unsolicited or Spam Messages
- Illegal or Restricted Content (child exploitation, hate speech, payday loans, debt relief,
gambling, etc.)
- SHAFT Content (sexually explicit, hate- based, alcohol, firearms, tobacco)
- Fraudulent or Malicious Content (phishing, malware)
Evasion and Abuse
You may not:
- Use URL shorteners from shared public domains (e.g., Bit.ly)
- Misspell keywords or evade detection filters intentionally
- Send similar messages from multiple numbers (“snowshoeing”)
- Alter headers or spoof sender identity
Frequency and Reconfirmation
If you send recurring messages, you must:
- Inform users of the frequency
- Include regular reminders about opt- out options
- Reconfirm consent periodically as required by law
Enforcement
Violations of this Policy may result in:
- Warning or temporary suspension
- Termination of access to messaging services
- Reporting to telecommunications carriers and regulatory bodies
We reserve the right to amend this Policy at any time.
Privacy and Data Usage
We do not share SMS opt- in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy.
SMS Terms & Conditions
These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging Services”) provided by Masters Touch Carpet Care (“Masters Touch Carpet Care,” “we,” “our,” or “us”). By opting into our Messaging Services, you agree to these Terms.
Brand Name
Masters Touch Carpet Care
Types of Messages You May Receive
By opting in, you may receive:
- Appointment reminders
- Account notifications
- Product or service updates
- Customer support communications
- Promotional and marketing messages (only if consented to)
Message Frequency
Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt- in.
Message and Data Rates
Standard message and data rates may apply. Please contact your carrier for details.
Opt- Out Instructions
Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
Customer Support
Text HELP for assistance
Email: support@servicemonster.net
Call: (888) 901-3300
Privacy & Data Use
Your number and opt- in information will never be sold or shared for third- party marketing. See our Privacy Policy details.
Changes to Terms
These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes.